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Showing posts with the label Quality

Dealing with Troubled Projects

Every organization will have to deal with projects that are under-performing, over budget, behind schedule -- in a word troubled ! We identify 2 very specific things that organizations need to do in response. The first is immediate and the later is a more systematic response to prevent projects in the future from becoming troubled. 1. Deal with Troubled Projects Head On When a project gets in trouble, too often, the first tendency is to extend the deadline and spend more money on it in hopes of getting it finished. This is a bad idea, especially if the situation occurs late in the project's life cycle. Ideally, early on, the PMO leader should develop a basic list of conditions that will trigger an investigation into whether a project is in trouble. Usually, a "consensus" on trouble inevitably will emerge, but it often occurs too late in the process. The primary means of addressing troubled projects are: Re-scope : Assess if there is value that can be derived from the p...

Seven Steps for a Project Quality Review

Seven Steps for a Project Quality Review In some cases, such as a government project, periodic audits may be called for as a part of the overall contract. This “outside party” could be any qualified person outside of the project manager. In some cases, your organization may have an internal project audit specialist. It is possible that the Project Director or the Project Sponsor could also perform this audit. The outside party could be an outside contractor or consultant, but they do not need to be. The audit itself focuses on whether effective project management processes are being utilized and whether the project appears to be on-track. A project audit asks questions about the processes used to manage the project and build deliverables. The audit can follow this process: Notify the parties (Auditor) - The auditor notifies the project manager of the upcoming audit and schedules a convenient time and place. Other key stakeholders are notified of the audit as well. Prepare for the ...

Manage Quality

Many people find quality management to be one of the more difficult project management processes to implement. This is because quality is hard to define, and formal quality management requires you to collect metrics to validate the state of quality. The following process will help create a framework for the quality management process. 1. Create a Quality Management Plan Develop a Quality Management Plan to identify the major deliverables, completeness and correctness criteria, quality control activities and quality assurance activities. The Quality Management Plan also describes how you will ensure that the client’s quality requirements are achieved. It is the place to describe the processes and activities that will be put into place to ensure that quality deliverables are produced.  2. Determine the customer requirements for quality Work with your customer to determine their requirements for quality. The high-level characteristics of quality can be uncovered during the project definit...

Project Quality Review

Seven Steps for a Project Quality Review In some cases, such as a government project, periodic audits may be called for as a part of the overall contract. This “outside party” could be any qualified person outside of the project manager. In some cases, your organization may have an internal project audit specialist. It is possible that the Project Director or the Project Sponsor could also perform this audit. The outside party could be an outside contractor or consultant, but they do not need to be. The audit itself focuses on whether effective project management processes are being utilized and whether the project appears to be on-track. A project audit asks questions about the processes used to manage the project and build deliverables. The audit can follow this process: Notify the parties (Auditor) - The auditor notifies the project manager of the upcoming audit and schedules a convenient time and place. Other key stakeholders are notified of the audit as well. Prepare for th...

Quality Cost and Benefits

The Cost of Quality Building quality steps in the schedule adds a certain amount of effort and cost to the project. However, these incremental costs will be rewarded with shorter timelines and reduced costs throughout the life cycle of the solution. Examples of the cost of quality include: Deliverable reviews. There is a cost associated with the time of the people attending the reviews. This includes any preparation, the actual review time for all participants, and the resulting follow-up work from the review. Creation of the Quality Management Plan. The time required to plan quality into the project and the solution, including identifying completeness and correctness criteria. Client approval. The time and effort required for the client to review interim and final deliverables and formally approve them as being correct and complete. Testing. Testing is a part of the project life cycle and it is done to ensure the solution meets requirements and quality standards. Quality...

Manage Quality

Many people find quality management to be one of the more difficult project management processes to implement. This is because quality is hard to define, and formal quality management requires you to collect metrics to validate the state of quality. The following process will help create a framework for the quality management process. 1. Create a Quality Management Plan Develop a Quality Management Plan to identify the major deliverables, completeness and correctness criteria, quality control activities and quality assurance activities. The Quality Management Plan also describes how you will ensure that the client’s quality requirements are achieved. It is the place to describe the processes and activities that will be put into place to ensure that quality deliverables are produced.  2. Determine the customer requirements for quality Work with your customer to determine their requirements for quality. The high-level characteristics of quality can be uncovered during the project definit...